Cancellation & Refund Policy | SimpliAuthor

Last Updated: June 23, 2026

At SimpliAuthor (“SimpliAuthor,” “we,” “our,” or “us“), we are committed to providing a reliable, AI-powered course authoring platform that helps individuals and organizations create, manage, and publish high-quality learning content.

This Cancellation & Refund Policy explains how subscription cancellations and refund requests are handled for services purchased through https://simpliauthor.com.

By purchasing or subscribing to our Services, you agree to this Cancellation & Refund Policy.

1. Subscription Plans

SimpliAuthor offers subscription-based access to its platform. Depending on your selected plan, subscriptions may be billed:

• Monthly
• Quarterly
• Annually
• Under a custom enterprise agreement

Subscription details, pricing, billing frequency, and included features are displayed during the purchase process.

2. Cancelling Your Subscription

You may cancel your subscription at any time by:

• Logging into your SimpliAuthor account and updating your subscription settings; or
• Contacting our support team at hello@simpliauthor.com.

When you cancel your subscription:

• Your subscription will remain active until the end of the current billing period.
• You will continue to have access to the features included in your plan until the subscription expires.
• Your subscription will not automatically renew after the current billing cycle.
• No additional subscription charges will be applied unless you choose to renew or purchase a new plan.

Cancelling a subscription does not automatically delete your account or remove your stored content unless you separately request account deletion.

3. Refund Policy

As SimpliAuthor is a subscription-based Software-as-a-Service (SaaS) platform that provides immediate access to digital services, subscription fees are generally non-refundable once payment has been processed.

Refunds may be considered only under exceptional circumstances, including:

• Duplicate payments or accidental multiple charges.
• Incorrect billing caused by a technical error.
• Failure to provide access to the subscribed Services due to an issue solely attributable to SimpliAuthor.
• Unauthorized charges that are verified following investigation.
• Other situations where a refund is required under applicable law.

All refund requests are reviewed on a case-by-case basis.

4. Refund Request Process

To request a refund, please contact:

Email: hello@simpliauthor.com

Your request should include, where applicable:

• Your registered email address
• Order or invoice number
• Date of purchase
• Payment method
• Description of the issue
• Supporting documentation, if available

Refund requests should generally be submitted within 7 calendar days of the original payment date.

Submitting a refund request does not guarantee approval.

5. Approved Refunds

If a refund is approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times depend on your payment provider or financial institution.
• SimpliAuthor is not responsible for delays caused by banks, payment gateways, or credit card issuers.

Any applicable taxes or transaction fees may be handled in accordance with applicable laws and payment provider policies.

6. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Partial use of a subscription.
• Failure to use the Platform.
• Failure to cancel automatic renewal before the renewal date.
• Incompatibility with third-party software not supported by SimpliAuthor.
• Internet connectivity issues outside our control.
• User error or accidental deletion of content.
• Violations of our Terms of Use or Acceptable Use Policy that result in account suspension or termination.

7. Free Trials

Where offered, free trials allow users to evaluate the Platform before purchasing.

Unless otherwise stated:

• No payment is collected until the free trial ends.
• You may cancel your trial at any time before the trial expires.
• If the trial is not cancelled before expiration, your selected subscription may automatically begin, and the applicable subscription fee will be charged.

Free trial availability may vary by region, promotion, or subscription plan.

8. Subscription Renewals

Unless otherwise stated at the time of purchase, subscriptions automatically renew at the end of each billing cycle.

You are responsible for cancelling your subscription before the renewal date if you do not wish to continue using the Services.

Subscription renewal reminders may be provided where required by applicable law.

9. Plan Changes

You may upgrade or downgrade your subscription plan, subject to availability.

Depending on your billing cycle:

• Upgrades may take effect immediately with prorated charges where applicable.
• Downgrades may take effect at the beginning of the next billing cycle.
• Certain features may become unavailable after a downgrade.

Pricing changes will be communicated before they become effective.

10. Enterprise Agreements

Enterprise customers may be subject to separate commercial agreements that include custom billing, cancellation, renewal, or refund terms.

Where an executed enterprise agreement exists, that agreement will take precedence over this Policy to the extent of any inconsistency.

11. Account Termination

If your account is suspended or terminated due to a violation of our Terms of Use, Acceptable Use Policy, or applicable laws:

• Outstanding subscription fees remain payable.
• Refunds will generally not be issued.
• We reserve the right to deny future access to the Platform.

12. Changes to this Policy

We may update this Cancellation & Refund Policy from time to time to reflect changes in our Services, pricing, legal obligations, or business practices.

Any updates will be published on this page with a revised Last Updated date.

Continued use of the Platform after such updates constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions regarding this Cancellation & Refund Policy, please contact us.

SimpliAuthor
609, East Court
Phoenix Market City
Viman Nagar
Pune, Maharashtra 411014
India

General Support: hello@simpliauthor.com

Compliance & Legal: compliance@simpliauthor.com

Website: https://simpliauthor.com